case study: OnProcess Technology

OnProcess Technology provides supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes.

Task:

The company needed a system that allowed them to capture results of calls from Agents to customers.

Solution:

Built an Application Locator Service involving 70 large companies using Microsoft Access, SQL Server, and Visual Basic .NET technologies.

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